Email: info@arbowindows.lv

SIA “ARBO Windows” (hereinafter - ARBO Windows) is committed to respect and protect your privacy.

 

 This privacy policy provides information on how ARBO Windows may collect, process, store, share, delete and protect the personal data of physical persons, thus, ensuring that the personal data is processed in a lawful, fair and transparent manner.

 

The privacy policy is applicable to:

  • physical persons - Clients (including potential, former and existing clients), as well as third parties involved in service provision to Clients;
  • Visitors of the ARBO Windows production facilities or sales office, including visitors subject to video surveillance;
  • Visitors of the website operated by ARBO Windows.

 

Personal data Controller


 The personal data Controller is SIA “ARBO Windows”, reg. No.: 50103451301 , registered address Kustes dambis32, Ventspils, LV-3601, telephone: 25443666 (hereinafter –“ARBO Windows”), website: arbowindows.lv

 

Personal data Processor


 ARBO Windows processes personal data to the extent and according to the procedure defined and permitted by the regulatory enactments of the Republic of Latvia and the European Union.

Applicable law:

  • Regulation of the European Parliament and of the Council No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (27 April 2016);
  • Law on Personal Data Processing (6 June 2018).

 Your data will not be disclosed to third parties, except where we have received your explicit consent or the information is requested in accordance with the law.

 

Purpose of data processing


 Data are collected for specific, clear and legitimate purposes and any further processing shall not be incompatible with the stated purposes.

Personal data is collected for the following purposes:

  • customer identification and preparation of the offer;
  • preparation, conclusion, supplementation, renewing and termination of contracts;
  • customer service;
  • service provision (performance of contractual obligations);
  • commercial purposes;
  • handling complaints;
  • determination of customer satisfaction;
  • payment management;
  • website maintenance and improvement;
  • human resources management;
  • business planning and analytics;
  • other specific purposes of which the Client shall be informed before the provision of the relevant data to ARBO Windows.

 

Data storage duration


 ARBO Windows shall store the personal data only as long as it is reasonably necessary for the purposes for which the data are processed. Personal data storage periods are determined based on the applicable law or the legitimate interests of the company. After the expiry of the statutory period, the personal data shall be destroyed.

 Our legitimate interests include product development and quality assurance, implementation of our internal rules and the applicable law, promotion of our products, protection of the lawful interests of the company, improvement of the customer service, as well as informing the public about our activities.

 

Data security


 To ensure that only authorized persons may access the personal data, as well as to prevent unauthorized disclosure or use of the personal data, we have implemented various appropriate technological protection and organizational measures.

 

Third-country access to your personal data


 ARBO WINDOWS implements the procedures pursuant to the laws and regulations for ensuring an adequate level of protection equivalent to that prescribed by the Regulation.

 

Your right to rectify and update the data


 You have the right to request us to rectify or update your personal data, as well as to stop their processing if you have found that your data we process are inaccurate, outdated, incomplete, unlawfully processed or are no longer required for the purpose for which they were collected.

 If you wish to review, correct, update or otherwise amend the information provided to or you want to withdraw your consent to processing, please, contact us by writing us to: info@arbowindows.lv.

 

Information about cookies


 A cookie is a small text file that is sent to your computer or mobile device during your visit of a website and the website stores it on your computer or mobile device when you open the site. During each subsequent visit, the cookies are sent back to the originating website or another website that recognizes the cookie. Cookies act as a memory of a particular website, allowing the site to remember your computer on subsequent visits, including the cookies may remember your website preferences or improve your user experience. Depending on their functions and purpose, ARBO Windows uses compulsory, functional and analytical cookies.

ARBO Windows website uses cookies to allow the website to remember:

  • your display settings, for example, text size, language;
  • to remember if you have or have not accepted our use of cookies on this website;
  • to analyse the intensity of the website traffic from various geographical regions.

Cookie information is not transferred for processing outside the European Union and the EEA.

 

Approval and disabling of cookies


 When a user visits the ARBO Window website, a pop-up appears informing about the cookies used on the website. By closing this pop-up, the user confirms that he or she is aware of the information about the cookies, their use and accepts the above. Accordingly, the legal basis for the use of cookies is user consent.

 You may limit and delete cookies in the security settings of any browser. Note, however, that you may not disable compulsory and functional cookies, otherwise it is not possible to ensure normal use of the website.

 

 In case ARBO Windows updates this policy, all changes will be published on the ARBO Windows website www.arbowindows.lv under “Privacy” section.

Last updated on 27.06.2018.

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